Returns and Refunds Policy
Return and Refund Policy
FASHIONLENZA will accept returns of unworn clothing items with original tags and clear garment packaging with SKU labels. We do not accept exchanges of any kind.
- Shipping Rates are non-refundable
- Orders returned without meeting the above criteria are subject to a restocking fee or we may decline the total return.
- Please allow 2 - 5 business days from the day we receive the returned package to process.
PLEASE KEEP IN MIND: We can't accept returns on (SALE ITEMS or gift cards). All swimwear, bodysuits, and intimates, are final sale and non-refundable or exchanges.
If the item is not in original condition, is damaged, or is missing parts for reasons not due to our error, only partial refunds may be approved. Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Return requests must be initiated within 14 days (return window based on the exact delivery time) of receiving all items in the order
We have a 14-day return policy. You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Before you start
Please check your items & make sure there are no stains before contacting us for a refund.
Items must be unwashed & not being used at all *items with strong odors like smoke, detergent, etc. Can’t qualify for a full refund at all; items marked as final sale are non-returnable.
Worn/dirty clothing or missing pieces, tags, or labels will not be accepted for a full refund.
- Domestic U.S. Return label fees are calculated and deducted from your refund. In some cases, there is no fee for returns.
- Outside of the United States: Unfortunately, we do not offer returns or exchanges for international orders at this time.
Sale items:
All final sales items are marked as such and can't be refunded, or returnable, and no exchanges.
Fast Refund: We also offer a fast refund via Store Credit. You don’t have to pay for return shipping, and it saves the trouble of packing the product up to return it. A fast refund will be issued via Store Credit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. But If the package is damaged but the item is intact Claim directly with the delivery carrier service.
We do not control third-party services.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fashionlenza.com.
**Reserved Rights and Legal Notice**
We maintain the right to establish criteria for returns and may limit or refuse them in cases where excessive wear, alterations, or signs of potential fraud are evident. Returns that reflect a history of irregularities, such as "wardrobing," or involve items that are worn, damaged, or missing components may also be declined. Furthermore, we reserve the right to deny service to customers or entities engaging in similar activities.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.